EUS TRAVEL CONSULTING offering these travel
arrangements for sale, acts only as an independent agent in securing the
services of the tour operator, air carrier, cruise line, or supplier(s) used for
client's travel.
Because of its status as an independent agent, and
because it maintains no control over personnel, equipment or operations of the
travel service suppliers, this travel agency shall not be held liable for any
personal injury, property damage, or other loss incurred as a result of any
wrongful acts, omissions, or default on the part of the suppliers. As all
monies received for travel services are forwarded to the supplier, except for
the agent's commission, Travel Experience Consulting shall not be responsible
for refund of monies not in the agency's possession.
Because of airline deregulation, air carriers may
change fares at will. EUS TRAVEL CONSULTING shall not be held responsible for
fluctuations in fares or schedule changes not under our control.
1.
Trip Planning Services:
EUS TRAVEL CONSULTING charges a non-refundable trip
planning fee to help you realize your European dream vacation, plan your
itinerary, select accommodations that meet your needs and desires, and tell you
about the attractions most appealing to you.
The
trip planning fee is payable up-front as a "plan to go fee." It is
non-refundable.
2.
Travel Insurance:
There may be substantial penalties and/or no refund of
the amount charged should you change and/or cancel any of your travel
arrangements. You can and should buy trip cancellation insurance to protect you
from loss of your non-refundable trip costs in the event you have to cancel for
unforeseen reasons. To provide the best possible protection against loss of
at-risk payments, it is important that you purchase insurance within 7 to 14
days of your initial trip payment. The cost of the premium varies with the
insurance company used (they all differ in their costs and benefits), the
number and ages of travelers, the trip duration, and the amount of money
at-risk of loss in the event of trip cancellation.
EUS TRAVEL CONSULTING strongly recommends travel
insurance and offers it as a service to all clients.
3.
RESERVATIONS
When securing your reservation, you must complete
the reservation form which must be signed by the lead passenger on behalf of
your whole party accepting these terms and conditions. The lead passenger will
be responsible for all payments in respect of the booking to include initial
consulting fee.
Once your consulting fee and deposit payment has
been received by EUS Travel Consulting, you have entered into a booking
contract irrespective of whether a booking form has been received or not.
There will be occasions where we are unable to
confirm certain arrangements immediately (e.g. when a hotel is only available
on request). In this case, a contract for the vacation, tour, or services
concerned will only come into existence once we have specifically confirmed
those services which has been reserved even if we have issued a temporary
confirmation invoice to you. Please ensure you check all the details of
your confirmation invoice and inform us immediately of any discrepancies (e.g.
misspelled names).
4.
Accommodations
HOTELS are usually confirmed on a guaranteed payment
basis. If you cancel or change plans,
please notify your hotel(s) within the time period specified by that hotel.
5.
Travel Documents
Please check your documents when you receive them.
Call EUS TRAVEL CONSULTING immediately if you have any questions
Canceled or unused tickets must be returned for
proper credit to your account. Lost, stolen or destroyed tickets must be paid
for until refund is received from the issuing carrier, subject to an airline
imposed service charge.
TOURS/PACKAGE PRICES are subject to change without
notice due to currency fluctuations, tariff changes or increase in operational
costs. In addition, group/packages are
based on a Minimum Number of passengers traveling; if the number of passengers
falls below the minimum required, a surcharge may be imposed on all passengers.
6.
Reservations
7.
Air travel
CHECK-IN - Minimum check-in time for domestic
flights is 1 hour and for international flight, 2 hours.
RECONFIRMATION - Reconfirm the day and time of
flights at least 24 hours for domestic and 72 hours for international. Reconfirmation is mandatory for most
international flights. Failure to use any reservations may result in automatic cancellation
of all continuing and return reservations.
These times, flights and fares are based on current
tariffs that are subject to change without notice.
IMPORTANT!!!!!! If you arrive at an airline ticket
or passenger check-in counter with your confirmed ticket and find that the
airline shows no reservation for you - do not leave the counter. Check your
ticket. If the status box shows
"O.K." for the flight in question, the airline must accommodate you
on that flight, or if that is not possible, they must either find you a
substitute flight or pay you denied boarding compensation. If necessary, ask to speak to a supervisor.
8.
EXCURSION AND PROMOTIONAL
FARES
Most discount fares involve certain
restrictions. A change in carrier(s), flight(s),
time(s), or routing(s) could result in carrier demanding a full fare. Obtain
agency or airline assistance before making changes.
9.
Cancellation OR CHANGES of
travel arrangement
If after booking you wish to make changes to your
travel arrangements we will do our best to meet your new requirements.
You will need to confirm your request in writing from the person who signed the
booking from. There will be a $100.00 per person administration fee and you
will also be asked to pay any costs we incur in making the changes.
Please note that no credit or refund will be due for any unused services
provided in the cost of your travel arrangements. While abroad; if you make any
alterations to your confirmed holiday arrangements for example weather changes,
illness or disinclination to travel, we regret that no credit or refund is
possible. If you decide to alter your travel arrangements while abroad, this is
your own responsibility and EUS Travel Consulting or its preferred suppliers
are not responsible for any extras or difficulties that may arise with onward
travel as result of such alterations. EUS Travel Consulting and its preferred
suppliers recommend the purchase of a viable travel protection plan to help
protect your travel arrangements.
You, or a member of your party, may cancel your
travel arrangements at any time. A written notification from the person who
signed the reservation form must be received at our office prior to us
canceling your travel arrangement
We reserve the right to charge processing fees in
the event of refunds, cancellations or special services.
10.
COMPLAINTS
If you have a problem during your vacation, please
inform the relevant supplier (e.g. your hotelier) or our representative/agent
(where there is one) within 24 hours to put things right. If your complaint
cannot be completely resolved locally, you must submit your complaint by E-mail
to yvonne@eustravel.com for a quick response to
your complaint. It is imperative that you, or another member of your party
contact us within 24 hours in order for us to be able to assist in rectifying
the matter. Failure to notify us and our preferred suppliers of any
difficulties may seriously affect your legal rights. It may even result loss in
any refunds or compensation to which you may be entitled to. If the problem
cannot be resolved in the above manner, please contact us in writing at the
registered address within 28 days of your return, quoting your booking
reference and all other relevant information and documentation.
11.
DISCLAIMER OF LIABILITY
This travel agency is acting only as an agent for
suppliers in selling travel related services, or in accepting reservations or
bookings for services that are not directly supplied by this travel agency
(such as air and ground transportation, hotel accommodations, meals, tours,
cruises, etc.). This travel agency,
therefore, shall not be responsibility for breach of contract or any
intentional or careless actions or omissions on part of such suppliers, which
result in any loss, damage, delay, or injury to you or your travel companions
or group members. Unless the term
"guaranteed" is specifically stated in writing on your ticket,
invoice, or reservation itinerary, we do not guarantee any of such suppliers'
rates, bookings, reservations, connections, scheduling, or handling of personal
effects. This travel agency shall not
be responsible for any injuries, damages, or losses caused to any traveler in
connection with terrorist activities, social, or labor unrest, mechanical or
construction failures or difficulties, diseases, local laws, climatic
conditions, criminal acts or abnormal conditions or developments, or any other
actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full
responsibility for, and hereby releases this travel agency from any duty of,
checking and verifying any and all passport, visa, vaccination, or other entry
requirements of each destination, and all safety or security conditions at such
destinations, during the length of the proposed travel. For information concerning possible dangers
at international destinations, contact the Travel Advisory Section of the U.S.
State Department. For medical information, call the Public Health Service. By embarking upon his/her travel, the
travelers voluntarily assume all risks involved in such travel, whether
expected or unexpected. Traveler is hereby warned of such risks, and is advised
to obtain appropriate insurance coverage against them. Traveler's retention of
tickets, reservations, or bookings after issuance shall constitute a consent to
the above, and an agreement on his/her part to convey the contents hereto to
his/her travel companions or group members.
12.
PASSPORTS AND OTHER
DOCUMENTS
Proof of identity is required for international
travel. Without proper identification,
a passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your
necessary travel documents.
Details of the passport, visa and health
requirements as applicable to United States Citizens are shown on the
confirmation/invoice. Non U.S. citizens, Canadian citizens, and British
citizens not holding a full passport must consult their respective Embassy for
assistance.
Requirements may change and you should check the up
to date position in good time before departure, it is your responsibility to
obtain proper and detailed medical advice and to ensure you have the correct
visa and passport requirements to gain access or pass through any country or
region included in the travel arrangements which you have purchased. If you
fail to do either we have no liability to you, for any cost, loss or damage
which you suffer as a result and nor we will refund the cost of any unused
portion of your travel arrangements.
13.
Refunds:
If you return any unused flight ticket(s) to us for
refund, we will submit them to the relevant airline for refund. If we receive
the refund from the airline we will forward it to you less any applicable
cancellation or administration charges in accordance with our cancellation
booking conditions. Refunds usually take between 8 and 12 weeks but in some
cases may take longer.
14.
Data Protection Act:
Please be aware that we must pass the information
you provide such as name, address, any special needs/dietary requirements etc.
on to the relevant suppliers of your arrangements such as airlines, hotels etc.
The information may also be provided to public authorities such as cruise lines
for customs or immigration purposes if required by them, or as required by law.
We thank
you for considering EUS Travel Consulting for your travel needs.